Appointments cancelled with less than 4 hours notice carry a charge equal to 100% of the cost of service. This also applies to same-day appointments; meaning that if you cancel or don’t show up for an appointment that you made earlier that day, you are responsible for paying 100% of the cost of service. All appointments are held with a major credit card. The card will not be charged unless the appointment is cancelled within less than 4 hours prior to the start time or you do not show up. If you have a gift certificate, we will hold the gift certificate number in lieu of a credit card and the fee will be deducted from the certificate.

Questions or Suggestions

If you have questions or comments about this Cancellation Policy, contact the Massage Nirvana management team at [email protected]